Established in 2011, Bob Greens has built a well-known range of designer clothing and footwear brands that are both high quality and affordable. Over the years, they have forged strong relationships with brands, and they show this in the high-quality products they offer.
Bob Greens came to SOS Creativity looking for a solution to their out of date P.O.S system. Due to growing both online and offline, Bob Greens needed to improve their point-of-sale system so their payment processing is more convenient. In addition, Bob Greens were struggling to sync the offline arm of their business with their e-commerce store, which was causing a few issues for the business.
Their existing out of date P.O.S system also meant staff struggle with stock control, taking payments and having to conduct mundane tasks; affecting the employee and more importantly the customer experience. Due to being so out of date, the business was also limited with the reporting options they had; which in 2019 is not the best place to operate from as data driven approach has been proven to be highly effective.
SOS Creativity introduced the idea of Square to Bob Greens to solve 3 main problems. Firstly to sync their e-commerce store with their brick and mortal store. Secondly, to provide an enormous amount of data through the comprehensive reporting available with Square. Lastly, to bring the Bob Greens P.O.S system into the 21st century to match their online presence and store design.
Looking at the issues at hand, SOS Creativity were able to solve them by introducing Square to Bob Greens as this was the best solution for their business. The setup of Square was simple, and all parties involved were able to implement it straight away. Having a Square P.O.S system has allowed Bob Greens to maintain their highly regarded brand, reflect the quality they offer in their products through a modern P.O.S system and improve their employees and customer experience.
Since SOS Creativity implemented Square, Bob Greens have been impressed by the simplicity and efficiency it has brought to their business. It has also meant that their staff don’t have to worry about carving time out for mundane tasks rather spending their time delivering exceptional customer service.