Do you want to schedule a meeting, hear about the news or know what the weather’s like? There’s a chatbot for that! Chatbots are now becoming the norm especially within customer service, but there are still many questions surrounding them and what they really are.
Here are 4 answers to the most frequently asked questions about Chatbots.
A Chatbot is a computer program/ artificial intelligence, which creates and holds a conversation with somebody mainly through text or speech and enhances social experiences. It can also be known as an assistant, and they replicate how a human behaves throughout any conversation.
Most of the time, they are used by businesses to communicate with customers or potential customers to resolve issues or answer questions. But they can be used for answering simple questions or telling you the time, without having to look for yourself manually.
An example would be Google Assistant or Siri which uses both text and audio inputs and outputs. You ask your assistant something and you are provided with an answer promptly.
Businesses may benefit from using Chatbots because if your site generally gets a lot of traffic and therefore receives requests from users, instead of dropping what you’re doing to answer, you use a Chatbot to communicate for you.
It helps to speed up your customer service process if a potential customer can reach you straight away through your Chatbot, instead of spending time stuck on hold on a phone call to the business.
More or less most of the time, when we are browsing the internet, and a chat box pops up in the corner, it’s a Chatbot. People can sometimes find it difficult to locate where they can speak to somebody or find an online chat. If the Chatbot appears first, the user will be more than likely to use it.
Yes, you can. But there are many steps when it comes to building your own Chatbot. You need to know what you want it to achieve, is it providing information? Answering questions? Are you trying to direct people to specific places? This also fits in with understanding the goals of the users. When you know why the Chatbot is being built, the structure of the conversation starts to get better.
There are a handful of non-coding Chatbot platforms such as:
You can code Chatbots and start from scratch but if you don’t have the time then starting with templates can be easier for you.